Introduction

This Privacy Policy outlines the practices of EveryNutra (referred to as the “Company”),  concerning the collection, use, and disclosure of customer personal data. We adhere to the provisions of the Personal Data Protection Act (Act 26 of 2012) (the “PDPA”) in formulating and implementing this policy.

 

Personal Data Collection

The personal information we collect may encompass, but is not restricted to, the following categories:

1. Contact Information including Name, Home Address, Telephone Number, and Email Address
2. Your purchase details and history, assisting us in tailoring promotions to your preferences.

 

Purpose of Data Collection

We collect your personal data for the following purposes:

1. To provide updates on sales and promotions
2. To address your inquiries.
3. For data maintenance and updates.
4. To conduct statistical analysis.
5. For administrative or operational requirements.
6. In preparation for tax filing.
7. For processing credit notes and refunds.
8. For the collection of fees, charges, and expenses related to services provided.
9. For verification and identification purposes.
10. In carrying out billing, accounting, auditing, and proper bookkeeping to elucidate the Company’s operations and business.
11. To facilitate the disclosure of relevant records and information to auditors for financial report preparation.

Should you provide personal data of individuals other than yourself to the Company, you affirm that you have obtained the necessary consent from these individuals for the collection, use, and disclosure of their personal data.

 

Data Security

The Company will implement reasonable measures to safeguard the personal data it possesses from misuse, loss, unauthorized access, modification, or disclosure.

Personal data will not be retained for longer than necessary, and reasonable steps will be taken to destroy or permanently de-identify data that is no longer required.

 

Access and Correction

Upon written request, you have the right to access or correct your personal data in the possession or control of the Company, subject to applicable fees. Requests and inquiries can be sent via email to: customer-care@everynutra.com.

You are entitled to receive information about the ways in which your personal data has been or may have been used or disclosed within a year before the request date.

The Company will promptly correct any errors or omissions in your personal data and transmit the corrected data to relevant organizations, if applicable, unless the data is not needed for any legal or business purpose by those organizations.

Exceptions to providing access or correction may occur in accordance with the PDPA, including cases where:

1. The Company reasonably believes that correction is unnecessary.
2. Access requests are frivolous, vexatious, or concern trivial information.
3. The data relates to an ongoing prosecution.
4. Disclosure would reveal confidential commercial information detrimental to the organization’s competitive position.
5. The data was collected for investigative purposes with ongoing proceedings and appeals.

 

Personal Data Erasure

You may request the deletion of personal data by emailing customer-care@everynutra.com. Upon deletion, all collected information will be removed from our database, and loyalty rewards, including shopping points and redemptions, will be forfeited.

 

Enquiries and Complaints

For queries, requests, or applications regarding your personal information or data, please contact us via phone call or email.

Contact Number: +603-9765 9988
Email: customer-care@everynutra.com

 

Last Modified

This privacy policy was last updated on 31 August 2023.